You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: If you need to exchange it for the same item, send us an email at send your item to:Ħ500 NW 21st Ave, Bay 9, Fort Lauderdale, FL, 33309 USA We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an seller error Items in original condition past the return window* Any item that is returned more than 30 days after delivery. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Still have questions? Please send us an e-mail: Policy After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order. We cannot process claims, refunds or additional requests once the package is in transit with the carrier. You are eligible for a full refund, including Shipping & Handling, ONLY if the order has been cancelled prior to shipping. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If you need to exchange it for the same item, send us an email at: the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Please saveĪll packaging materials and damaged goods before filing a claim. Please contact the shipment carrier to file a claim. REFRIGERATOR FILTER STORE is not liable for any products damaged Refund will be made for the item minus the shipping cost. Shipping are the responsibility of the customer (tariffs, taxes,Īddress or other customer error: If a package is returned intact to REFRIGERATOR FILTER STORE due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. REFRIGERATOR FILTER STORE is not responsible for any customs and You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.) The tracking number will be active within 24 hours. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. Shipping charges for your order will be calculated and displayed at checkout. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.ĭelivery to Alaska & Hawaii- Economy Shipping (5-8 business days) - 15 dollars. Unfortunately, we do not ship to regions such as:Īmerican Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Standard Shipping is Free of charge (3–4 business days). SHIPPING RATES DELIVERY ESTIMATES REFRIGERATOR FILTER STORE If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Orders are not shipped or delivered on weekends or holidays. All orders are processed within 1–2 business days.
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